Something's wrong with an opportunity
One quick form. The hunter fixes it or refunds within 48 hours, or the refund happens automatically.
Tap Report a problem, pick what happened, add a photo if you like, and send. The hunter then has 48 hours to fix it with new proof or refund you. If they don't respond, you're refunded automatically.
For posters, this needs to happen within 72 hours of proof being submitted, before auto-approval.
For hunters
- You'll see what's wrong on the opportunity page.
- Fix it: send new proof, and the poster reviews it again.
- Or refund them with one tap.
- If you think the poster is wrong, choose Ask us to decide.
When we decide
If either side asks, or the same opportunity has a second problem, our team reviews the opportunity description, the proof and the in-app chat, then pays the hunter, refunds the poster, or reopens the opportunity.
Help us decide fairly
- Explain clearly what was promised and what happened.
- Add photos or files.
- Keep communication in the app. We can't see conversations that happened elsewhere.
Card chargebacks are handled separately by the card network, and the payout stays frozen until the chargeback is resolved. Reporting a problem in the app first is usually faster.